Privacy Policy

1. Data controller

The data controller is Reintiler OÜ, registry code 10612276, registered address Karja tn 5-5, 20306 Narva, Estonia. For data protection questions and requests, contact info@reintiler.eu.

2. Personal data we process

The data we process depends on how you use the website.

• Enquiry data: name, email address, telephone number, selected product, project details, message and any files you choose to provide when uploads are enabled.
• Communication data: messages exchanged with you and information needed to respond to or follow up an enquiry.
• Newsletter data: email address, selected language, subscription source, timestamps recording subscription, confirmation and withdrawal, and delivery, opening and link-interaction data generated by the mailing provider.
• Technical data: IP address, browser and device information, requested pages, timestamps and security or error logs generated by the hosting infrastructure.
• Aggregated visit statistics: hourly time bucket, requested public page, website language, approximate country code and page-view count. The infrastructure may derive the country code from the network IP address, but IP addresses, cookies, device identifiers and individual visitor events are not stored in the analytics table.
• Preference data: selected language and colour theme stored in a cookie or local storage on your device.

3. Purposes and legal bases

We process personal data only where a legal basis is available under the GDPR.

• To answer enquiries, prepare quotations and take steps requested before entering into a contract: performance of a contract or pre-contractual measures.
• To operate, secure, troubleshoot and improve the website, including analysing aggregated page-view counts by time, page, language and country: our legitimate interest in providing a reliable and usable service.
• To comply with accounting, tax, consumer protection or other legal duties: compliance with a legal obligation.
• To send product, decor and stock-arrival updates after you confirm your newsletter subscription: your consent. Consent may be withdrawn at any time through the unsubscribe link in every marketing email.

4. Enquiries, product updates and website statistics

When you submit an enquiry, the information is stored in our website database and delivered to our team through the configured email service so that we can respond. Messaging-service alerts contain only a pseudonymised enquiry identifier, receipt time and workflow status; contact details and the client message remain available only to authorised staff in the protected admin panel. When you subscribe to product updates, we send a confirmation email and add the address to the active mailing list only after the confirmation link is used.

To understand overall website use, our own server increments an aggregated counter for the hourly time bucket, page, language and approximate country. The system does not create a visitor profile, link page views to one another or use these statistics for advertising or automated decisions. No third-party analytics service receives this information.

5. Recipients and international transfers

Personal data may be processed by service providers that supply hosting, infrastructure, email delivery, messaging notifications, security or technical support, acting under our instructions and appropriate confidentiality obligations. Data may also be disclosed where required by law or a competent authority. We do not sell personal data.

For current email processing, Zoho Mail is used for transactional messages and Brevo is used for confirmed product-update subscriptions and marketing delivery. These providers process the email address and the delivery and engagement data needed to operate the service under their data-processing terms.

We intend to use providers and storage located in the European Economic Area. If data is transferred outside the EEA, we will use a lawful transfer mechanism and appropriate safeguards, such as an adequacy decision or standard contractual clauses.

6. Retention and security

Enquiry and correspondence data will normally be retained for up to three years after the last communication, unless a longer period is required for a contract, legal claim or statutory duty. Active newsletter data is retained until you unsubscribe or the service ends. After unsubscribing, a minimal suppression record may be retained for as long as necessary to honour your request. Routine technical and security logs will normally be retained for no longer than 30 days unless they are needed to investigate an incident. Aggregated page-view counters are retained on a rolling basis for up to 12 months and are then deleted automatically. Browser preferences remain on your device until they expire or you delete them.

We use reasonable technical and organisational measures to protect personal data. No internet service is completely secure, so please do not send sensitive or special-category data through the enquiry form.

7. Your rights

Subject to the conditions of the GDPR, you may request access to your data, correction, deletion, restriction of processing, data portability or object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing. Every product-update email includes a link that lets you unsubscribe free of charge.

Send requests to info@reintiler.eu. You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate or the data protection authority in your country of residence.

8. Automated decisions, children and changes

We do not use personal data for automated decision-making or profiling. The website is intended for adults and business enquiries and is not directed at children.

We may update this policy when the website, providers or legal requirements change. The current version and update date will always be published on this page.